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Parts & Service Info

Introduction

At Ecohouzng, we are committed to providing long-lasting, repairable, and energy-efficient products for your home. This page outlines the availability of replacement parts, repair services, and repair/maintenance instructions for Ecohouzng products, in compliance with Quebec Bill 29 (Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods).

Our Commitment to Customers

  • Durability: Ecohouzng appliances are designed for performance and long service life.
  • Repairability: We maintain spare parts and repair services for key product categories.
  • Transparency: We disclose when parts or services are fully available, partially available, or not available, so you can make informed decisions before and after purchase.

Availability of Parts & Services

Product Category

Replacement Parts Availability

Repair Information Availability

Portable Air Conditioners

✅ Available (remote controls, filters, hoses, windows kit)

✅ User manuals & service instructions

Dehumidifiers

✅ Available (filters, tanks, remotes)

✅ User manuals & troubleshooting

Heaters (ceramic, oil-filled, tower)

⚠️ Limited (remotes, power adapters)

✅ Maintenance & safety guides

Fans (table, tower, pedestal)

✅ Available (blades, remotes, grills, blades cover)

✅ User manuals & assembly guides

Humidifiers / Air Purifiers

✅ Available (filters, tanks, power adapters)

✅ User manuals & filter replacement guides

(✅ = Fully available | ⚠️ = Limited availability | ❌ = Not applicable)

How to Order Replacement Parts

  1. Contact Ecohouzng Customer Support at support@ecohouzng.com or call +1 905 480 3688.
  2. Provide your product model number (found on the manual, product label or packaging) and the part required.
  3. Our team will confirm availability, cost, and estimated delivery.

How to Access Repair Services

  • Authorized repair services are available for major appliances (portable ACs, dehumidifiers, heaters).
  • Service can be arranged directly through Ecohouzng support.
  • Warranty status will be confirmed before repair is carried out.

Repair & Maintenance Information

  • User manuals and maintenance guides are available inside of package or download on our official website.
  • For common maintenance (e.g., filter replacement, cleaning, tank handling), step-by-step instructions are provided.

Quebec Bill 29 Compliance

This page fulfills our obligations under Quebec’s Bill 29, requiring manufacturers and merchants to disclose:

  • The availability of replacement parts
  • The availability of repair services
  • The availability of repair and maintenance information

Contact Us

Ecohouzng Customer Support

  • Email: support@ecohouzng.com
  • Phone: +1 905 480 3688
  • Hours: 9 am – 5 pm, Mon–Fri
  • Address (Canada): 50 Telson Rd. Markham, L3R 1E5, Canada
  • Address (USA): 6405 Inducon Drive West Sanborn NY 14132 USA